Refund and Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

• Your item must be in the same condition as when you received it: unworn, unused, with tags, and in its original packaging.
• A receipt or proof of purchase is required.

How to Start a Return

To initiate a return, contact us at moonlightthoughts88@gmail.com. Once your return request is approved, we will provide you with a return shipping label and instructions on how and where to send your package.

Note: Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon delivery and contact us immediately at moonlightthoughts88@gmail.com if:

• The item is defective or damaged.
• You received the wrong item.

We will evaluate the issue promptly and work to resolve it.

Non-Returnable Items

Certain types of items cannot be returned, including:

• Sale items.
• Gift cards.

If you have questions about whether your item qualifies for a return, please contact us.

Exchanges

We do not offer direct exchanges. To exchange an item, please initiate a return and place a separate order for the new item once the return is approved.

Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed automatically to your original payment method within 10 business days.

If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at moonlightthoughts88@gmail.com.

Note: Shipping fees are non-refundable, and we are not responsible for any damages caused by delivery services.

 

Thank you for choosing Moon Light Thoughts! If you have any questions, feel free to reach out to us via email or the Contact tab on our website. We’re here to help!